Shipping policy

ORDER PROCESSING:
Please allow 1-5 Business Days to process your order. Expect an email within 2-5 Business Days to let you know your order is on the way!

FLAT RATE SHIPPING:
Orders are generally shipped within 3-5 Business using Aus Post Delivery, standard delivery is 3-7 Business days. Flat rate shipping fee of $9.95 applies to orders shipping across Australia under $200 AUD.

DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping: 6 to 12 business days $9.95
Free Standard Shipping on Orders Over $200 AUD: 6 to 12 business days
Express Shipping: 3 to 6 business days $15.95

In the event that your order arrives damaged in any way, please email us as soon as possible at info@oulaactive.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@oulaactive.com